FAQs

ORDERS AND SHIPPING

How much time will take to receive my order?

TRIUM commits to send your order in less than 24 working hours from the time it was placed. Once the order has been shipped, the shipping time for orders within Spain is from 24-48 hours.

For orders sent to European Union, the shipping time may vary from 5 to 10 business days from the time they were placed. 

Shipping time for orders sent out of the European Union can take from 5 to 30 business days depending on the destination country.

Can I cancel my order?

Already dispatched orders will not be allowed to be canceled. If you want to cancel your order send us an email to info@triumjewelry.com explaining the cancelation reason and we will do our best to help you. 

Do you ship worldwide?

TRIUM ships worldwide except for some exclusions. Please reach the section "Orders and shipments" to find the list of countries which, due to logistics reasons, it is not possible to ship.

Where is my order?

We want you to track you orders at any time. For this reason, when we send your order, you will receive a confirmation email containing a link to track your order. 

What happens if I want to change my delivery address?

Once your order has been dispatched we will not be able to make any change in your delivery address. If you think you are in time and you want to change your delivery address, please contact our Customer Service and, if it is possible, we will help you the make the changes needed.

 

RETURNS AND EXCHANGES

Which is your return policy?

At Trium we offer returns and exchanges up to 30 days from the date you receive your order in the following cases: 

  •  The size I have purchased is not the correct one.
  •  I would like to exchange my products.
  •  I don't like my products.

All orders placed between November 23rd and December 23rd benefit from an extended return and exchanged period until January 31st.

IMPORTANT NOTE: personalized products by the client will not be subject to be returned or exchanged.

In any case, it is mandatory that the products subject to an exchange or return to be in perfect conditions, unworn and without any defect. Otherwise, it will not be possible to exchange or return them.

 

OVERVIEW

In how many languages can I navigate this website?

The navigation languages of www.triumjewelry.com are Spanish and English.

Do you restock the items marked as "Sold out"?

If an item is marked as sold out we will try to restock it as soon as possible.

Is it possible to receive periodical information with the latest news and offers from TRIUM?

Yes. You just need to enter your email in the "Keep In Touch" section to receive information about the latest news and promotions at TRIUM. 

Can I unsubscribe from the TRIUM Newsletter?

You can unsubscribe from our Newsletter by clicking on "Unsubscribe" link that appears in all email received from TRIUM. 

How can I make sure I have correctly placed my order?

Once the order has been placed, you will receive a confirmation email. If you have not received it, contact our Customer Service team. 

Can I remove a product from my order?

Yes. You can remove any product(s) from your basket provided that you have not confirmed your order yet.